State Farm® Insurance Agent Stephanie Keven
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mt Shasta
November 15, 2024
"Outstanding service in every way. I moved in from Farmers and got more coverage for less and more importantly got excellent service from the Team. I worked with Lindzi and she was outstanding and communicated 100%."
"We appreciate your review! We are delighted to know you had a great experience with Lindzi. If you ever need any assistance in the future, please don’t hesitate to reach out, she is phenomenal at what she does! We are here to help!"
Ronald Burns
June 21, 2024
"Susie and Lindzi at Stephanie Keven State Farm Agency are wonderful! Susie goes above and beyond to make sure my insurance needs are fulfilled. They both have enthusiastic attitudes and are great at what they do! Highly recommend."
SAY AEIOU
May 29, 2024
"Stephanie and her team (Susie and Litzi) are awesome. I’ve been with them for over 5 years. I have a couple of policies with them. They thoroughly explain plans/policies and will answer any questions or concerns.They take care of any issues they may arise and will find a solution within A TIMELY MANNER! Fun, friendly crew!!! Thanks for everything :-) CA"
"Hi! Thank you so much for your review! Comments like this is what keeps us going! I love my team and I am thrilled they give you a great customer experience. Thank you for 5 years with us :) "
Carmen Cherry
March 21, 2024
"Lindzi is the best. She took care of all I needed. Was very patient and just an amazing g person to work with. State Farm is lucky to have. Thanks for all you do every time I have reached out you. You are truly rare"
"Hi Carmen! Thank you for adding to Lindzi's awesome collection of 5 Star reviews. She really is a Gem. Lindzi has been promoted to the Service Manager position in our office, which is well deserved. I appreciate you taking the time to recognize her."
Shawn Zhan
March 13, 2024
"Very professional and knows how to help customer to their best interest."
"Thank you Shawn we appreciate you taking time out to leave us a review! Love hearing when we have met expectations."
Michael
February 14, 2024
"We've been with Start Farm for a little over 6 months, and the ladies at Stephanie Keven Agency have been great, to say the very least! Both Lindzi and Susie have been very professional and helpful, from walking us through what plans/policies would work for us as well as helping us find the best deal that we could get as well as helping us with filing a claim. Lindzi has been on it while we have been dealing with an auto accident, helping us out along the way! Even when there have been issues, which was none of their own doing, they have worked diligently to help provide us with any information that they can and getting everything straightened out. They have gone out of their way many times to help us with any questions or concerns that we might have. We were recommended by a neighbor and glad we went with them. We would definitely recommend them to others. It's been a privilege working with them, and looking forward to working together for many years ahead. Thanks again! --Mike P"
"Hi Michael! Thank you for taking the time to recognize both Lindzi and Susie. We know insurance can be hard to navigate through and take pride in being an office you know you can turn to. We truly appreciate your patience as we worked through kinks and got things straightened out. Again, thank you so much for your kind words. "
Ryan Vance
November 9, 2023
"Stephanie Keven State Farm office is great. I used them for a policy and needed to have some changes made to it. Lindzi Takasaki was awesome. She was in constant contact with me letting me know the progress with the documentation. Lindzi was an absolute pleasure to work with."
Derrick Yates
July 28, 2023
"Had an appointment today at Stephanie Keven’s insurance office to do a full review of my multiple State Farm policies to ensure adequate coverage and hopefully save some money on un-necessary coverages. Lindzi was the person who greeted me and sat down with me to review my policies. I can honestly say that in the 30 plus years of having insurance and dealing with a few different insurance companies I have never had anyone take the time like Lindzi did today to explain everything to me. I left there feeling educated and like I had 100% confidence and understanding in the changes that were made. It was so refreshing to work with someone as educated as Lindzi and someone that placed such a high value on customer service, never making me feel rushed or like I was wasting her time. I can’t say enough good things about my experience today at this office. Thank you!!"
"Hi Derrick! Thank you for such an amazing review for Lindzi. We talk about your review often as an example in our office and I totally forgot to reply to you. My favorite part of this review is that when you visited our office I was travelling. Lindzi did her very best and continues to do so even when I'm not watching because she truly cares for our customers. Thank you again for taking the time to recognize her!"
Jim Cooper
July 20, 2023
"Stephanie has a crack staff that *gasp* actually cares about their clients. I needed to get a classic rod policy for my old truck. I called up my agent and while they hadn't done one before, they got everything arranged in a week. It would have only been better if they could have gone to DMV and wasted time jumping through their hoops, but you can't have your cake and eat it to. Customer service was personal and prompt. I highly recommend them for your insurance needs."
Ebony Agnew
July 13, 2023
"GREAT SERVICE! I am so impressed with the team at this State Farm branch. Huge shout out to Lindzi Takasaki! She was so helpful in addressing my questions, and made the entire process smooth. All of her responses were so kind and timely. Thank you Lindzi!"
Matthew James
April 25, 2023
"Fantastic crew. Easy to work with. Great communication."
Nicole Louallen
April 6, 2023
"I got three life insurance policies today, through Susie she was amazing and very helpful."
"Hi Nicole!! Thank you so much for taking a moment to recognize Susie! She truly is Amazing and really cares about our customers and what's best for their family! Thank you for trusting us with your Life Insurance needs. -Stephanie "
Carlynne Schafer
February 28, 2023
"I’ve been with State Farm for 2 years and Susie Thomas is the best agent I’ve spoken to in that time. No one has offered me the same discounts and made me feel as cared for as Susie has. She double checked everything and was a delight to be on the phone with. Thank you Susie!"
"Hi Carlynne! Thank you so much for recognizing Susie! She is truly one of a kind and takes ownership and pride in everything she does. She was very happy to see you took the time to write a review for her. We appreciate you! "
Gianna Griffin
February 21, 2023
"I am so disappointed with this agency. I have been state farm for 10 years. I get into an accident and i all of a sudden don't have rental coverage to get a vehicle while I wait for my vehicle to be declared a total loss. Then I get a call from the office and they lady was so rude and nonchalant. Once this claim is done, it may be time for me to go to another insurance company. State Farm has been a big disappointment today. I have never had a problem with this office. Stephanie Kevin, please check these people you have working for you. On top of being hit by a drunk driver, i have to deal with rude reps for my insurance company. Not cool at all!!!"
"Hi Gianna, I am so sorry to hear about your total loss and the absence of needed coverages. I did review the notes and can see who you spoke with and will be reviewing that conversation with them. I am disappointed you are unhappy with our service. It has always been my main priority to make sure our policy holders experience a high level of service that we can be proud of. Again, I truly apologize. I'll be contacting you personally."
Keith Gott
December 12, 2022
"Awesome service! Susie was able to help me on some last minute issue’s while I was at the Dmv. They were also able to lower my insurance rate when I transferred from AAA. Great team at Stephanie’s State Farm branch."
"HI Keith!! Thank you so much for leaving a review, it means so much to us! Susie has been an amazing addition to our team, so I am grateful that you are sharing your positive experience. Also, I know you have referred so many people to us, THANK YOU!"
slowbraise
November 23, 2022
"Lack of follow up, lack of accuracy, lack of professionalism. I gotta say - insurance agents are right up there with lawyers in my book. If you want to wait two weeks for an inaccurate answer on why your policy looks off just to have the office not return e-mails and calls, and when you do finally hunt them down for an answer they cop an attitude with you - sign up with State Farm. All of their agents seem to carry this same premadonna aura on absolutely no merit. Attitude is one thing - sucking at your job and having an attitude is an entirely different realm. Keep an eye on your policies because they won’t."
Melissa Schalles
June 1, 2022
"I have been with State Farm for almost 30 years, and was so disappointed when I went in to add my daughter to our insurance. I was quoted one price, and then when I went in, the cost was almost $200 more than the quote. The office moved locations and there was no notice of the move, not even a sign on the door of the previous location. First time in 30 years I am having to search for new car and home insurance. Would recommend you look elsewhere for more affordable insurance."
"Hi Mrs Schalles. I'm so sorry to hear we miss quoted you. I know sometimes youthful drivers can be tricky when we quote to add on a policy. Congrats to your daughter for getting her license. I will be calling you to review and see if we covered all the options available for her and make sure that your documents have the correct agency location on them. I apologize you weren't aware that we moved last year. My previous landlord only let me put a sign out for 30 days. We have a beautiful location in Skye Canyon now I think you would love and we signed a lease here for 10 years so no having to track me down now."
Andrea Rivas
May 14, 2022
"I bought life insurance through this state farm agency and I just wanted to say that Gloria was an amazing agent. She really took her time to explain each and every policy and made sure I was sure about everything before going through with my policy. She was very helpful and really kind!"
"Andrea, I am so happy you had a great experience with Gloria! I love hearing her with our customers. I believe Gloria is a very caring individual and I'm glad to hear that others think so as well!"
Dana Louise Doolittle
May 13, 2022
"Ronna R. was so efficient with helping me get insured. I have never met a more professional and welcoming agent. She was great at communicating every detail and readily answered all my questions if I had any confusion. I’m so pleased with her service. Highly recommend seeing her for your insurance needs!"
"Hi Dana!! Yay for Ronna!! She is awesome and I'm so glad you think so too. She has been a breath of fresh air in the office! Please feel free to stop in and visit with us!"
Lala J
April 29, 2022
"Tania is an excellent agent, she always go above and beyond to assist her clients. She is helpful, caring and patient. Keep doing great things Tania."
"HI! I'm so happy you had a great experience with Tania! She is truly one of a kind. Please feel free to reach out at any time when you need us."
Vegas Limmi (NinjaChopsticks)
April 24, 2021
"Good service and reliable quotes"
Debbie Del Zoppo
November 8, 2017
"I have to correct my previous post. None of the previous problems I wrote about were Stephanie’s fault and she has worked non-stop to fix this issue."