Reviews
State Farm® Agent Stephanie Keven
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Elena Hernandez
October 29, 2026
"This office and their employees were so helpful and nice and have been with them for almost 7 years and they have been so professional and helpful . I can trust them with all information I have and have always made me feel I can rely on them with anything I needed .
Raquel is my agent and she does an amazing job and is always so helpful ."
Arturo Jimenez
October 29, 2026
"Beware of this agency, when it comes to your private information. They have an employee who will go into your account and do stuff with your information without your permission, like adding people giving them prices and then going back trying to put things back to normal but end up putting the wrong person information. Then when you call and report the agent that is doing it, nothing is done except for the agent is told not to go in your stuff anymore. Like that's it really. I can see how they really take your privacy seriously 😒. Don't get me wrong they do have some good employees but it's horrible when they have that one who can ruin it. Next step filing a complaint with BBB that way it doesn't happen to someone else. W hat is funny is the response received from the owner not realizing i have proof and her agent was supposed to of removed these other people a month ago all she did was remove my name for a minute then went back into my information and put it back in but she didn't realize that she put the wrong person she put my son who has same name as me. APPARENTLY your agent isn't telling the truth and is trying to cover herself"
"Hey Arturo, thank you for reaching out publicly and giving me an opportunity to address your concerns. While a conversation was had with you that we are doing an internal investigation of your accusations clearly does not match your claim that nothing is being addressed. Additionally, you made a personal visit to the office to confirm policy selections, who would be the listed drivers once our policy was explained to you regarding undocumented drivers, and you also clarified who would be named insured and what deductibles fit best with your household. Now due to a family dispute and given that any named insured are capable of calling and making changes to the policy, some requotes and changes were requested. I will continue to dig further into this situation, but lack of accountability on either end is far from what will happen. You are more than welcome to bring forth your concerns to the BBB, and I will also ensure that they will be presented with factual information and statements from involved parties. "
Richard Reddrop
October 21, 2026
"LaBresha made getting new insurance a breeze. She made me feel at ease and was quick to turn around my requests. It's great to have someone so close that I can rely on. Thank you, LaBresha!"
"Hey Richard! Thank you so much for trusting us with your business and your kind words. LaBresha is so knowledgeable and really does make sure she gives you her all in every interaction. Anything you need at all, we are just a call away!"
Alfred Lenz
October 9, 2026
"I would like express that I've spoken to Labresha for about year. She's always been helpful and kind and caring. Keep up the good work and your team as well! Thank you"
"Hi Alfred! Thank you for taking time to hi-lite LaBresha! I always tell her that everyone needs a LaBresha in their corner. I am pleased you have had the opportunity to work with her. She truly is one of a kind!"
Dare U
September 25, 2026
"I like this office since day one, today I was in a rush and Trinity was so patient addressing my concerns and give me a quick solution. Thank you."
evan jameson
August 29, 2026
"What in the hell happened here?? It used to be a GREAT AGENCY--I had to move to another St Farm agency when calls, emails went unanswered and then with my physical visits the doors were locked and nobody was there??!! I had to move to another agency and NEVER got a follow up or anything! Crazy. I have been with St Farm for 55 years and this one takes the cake for the worst service EVER. Its seems they had 100% turnover and were even closed up for a while..
sorry--but it's the truth. No follow up needed now.."
joanne vandenhengel
July 15, 2026
"Moved to a new state. Great help getting insurance in place"
Ramon Malave
June 2, 2026
"We were desperate because our home and auto insurance were killing our finances. We visited LaBresha Cheers and received amazing quotes. She is very professional and friendly. We recommend her office to all of those who are looking for great prices and amazing service."
"Ramon, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Karen Berry
February 9, 2026
"The State Farm Representative I talked to today was very patient, knowledgeable & understanding."
Chris Hawk
February 2, 2026
"LaBresha was so pleasant and helpful.. answered my questions w/ care. Wonderful to talk to!"
Tina Marie
November 10, 2025
"I spoke to Phoebe on the phone. She provided a rate quote for my Mother who just moved to LV and stated she would get insurance cards at the office. After arriving at the office there was suddenly a different rate than what was given originally and no insurance cards. I will now have to redo the search for insurance. You just can’t believe what they tell you."
Daniel Gortaire
July 2, 2025
"I had an outstanding experience working with Zoe at State Farm. She helped me to get the best deal, and what I appreciated the most is that she explained everything in detail! Thank you Zoe! You were very helpful!"
Ashley Gardner
April 24, 2025
"No matter who I speak with in the office, they're all so personable and helpful. They truly take on the slogan and follow through like no other!"
"Hi Ashley!! We appreciate your review! Thank you so much :) Its awesome to hear your having a great experience with the entire team. "
Tansukh Thanki
April 14, 2025
"Polite and personal communication.
Lindzi is very knowledgeable and responds to all questions thoroughly.
It’s hard to find responsible people! She is one of those!"
"Thank you for reviewing our State Farm office! I'm not surprised you had a positive experience with Lindzi, she is such a pleasure to work with and by far the most thorough person I have ever met! We look forward to continuing to support your insurance needs and continued positive interactions! Thanks again-Stephanie"
Jonny Sheehan
April 1, 2025
"I was initially suggested by my brother ( being a happy & satisfied member himself) to stop by the office . Hands down the most courteous and friendly cast I've ever met .Especially Lindzi , she's absolutely fantastic ! And extremely helpful and informative. Always look forward to stopping in and saying hi . All the very best."
"Thank you so much Jonny! Lindzi is amazing and definitely the go to for thorough policy reviews! I'm so glad you enjoy stopping by our office. I appreciate you taking time to recognize Lindzi. Thanks again-Stephanie"
Mary Hoskins
March 27, 2025
"Stephanie and her State Farm team here in Las Vegas are exceptional: Zoe, Tania, Phoebe and Lindsay. They get right back to you, no long exchanges of voicemails, emails or texts. Be ready when you contact them to handle whatever your needs are and they get it done. They are kind and very helpful. DocuSign and print your documents in short order, lickety-split. Thanks Ladies!."
"Hi Mary! Thank you for reviewing our State Farm office! Its hard for us to not do a good job when we have you for a customer :) your proactive so we can be reactive, and we love it! We look forward to continuing to support your insurance needs. Thanks again-Stephanie"
gary kanoun
March 26, 2025
"Amazing service and very friendly staff specially Tania which she went out her way to help us with our insurance needs and we got auto and home insurance and great follow up from Tania, from my experience i would rate this office 100% Plus."
"Hi Gary, we appreciate your review! We are delighted to know you had a great experience with our office manager, Tania. If you ever need any assistance in the future, please don’t hesitate to reach out. My team and I are here to help! Thanks a ton!-Stephanie"
Kat Searles
March 24, 2025
"I was extremely impressed with my insurance agent Phoebe was courteous, efficient, & thoughtful.
She helped me with any questions I had*
Definitely recommend!*"
"Hi Kat! Thanks so much for your review of our office and Phoebe! She is a rising star in our office and your feedback is so valuable! She will be happy to see she is recognized! Thanks so much for taking the time to give her a shout out! I really appreciate it-Stephanie"
Guillermina Paz
March 20, 2025
"Tania has been helping me and my family for years now. She is very professional and knowledgeable in her field. I initially only had car insurance with state farm but Tania helped me bundle with life and home insurance. Now I pay a low price for all 3 and have amazing coverage. This is the place to go for good insurance. Call Tania"
"Thank you so much for adding a review for Tania! During the time she has been servicing your account, Tania has always looked for the best possible scenario for you. I appreciate that you mentioned that you also have life insurance with us. While it's not always the easiest conversations to have, we believe it's in your best interest to always know what's available to you. Thank you for your continued support of our agency and Tania! "
Demetria Johnson
March 15, 2025
"This is the worse office ever. They raise your price and can't tell you why or want to explain anything to you. The time I asked why my bill went up the lady told me that I should go look for another insurance company. I had to to call them every other month cause they were constantly messing up on my bill they were adding things I didn't ask for, I was being charged for stuff I didn't know about. They were horrible and their customer service SUCKS I wouldn't recommend them to anybody. If you want good service don't go to them you will regret it."
"Hi Demetria, so sorry you feel we aren’t addressing your concerns. I can see every note and attempted contact from my team on your account. I know you were invited in for an in-depth review of your billing and consistent recent changes which cause delayed billing alignment. When requested documents are not returned, the state mandates coverage automatically be added until signed waiver of coverage is received. We escalated your concerns to underwriting and on March 4th underwriting attempted to reach you with no answer, so they sent you a letter in the mail that you should’ve received by now. Additionally, during this time frame, you also switched agents, and I am no longer able to access your account. We wish you the best with your new agent, Val is amazing."
Panther Jet
February 21, 2025
"This is absolutely the best agency in Las Vegas. Everyone is extremely professional and polite. I highly recommend this agency 100% ~
Jimmy Vigilante JVC Food Safety Specialists Inc."
"We’re thankful for your feedback but Jimmy you make what we do so easy! Your the best! I'm glad you chose us to work with you!
-Stephanie"
Maurice Utschen
February 20, 2025
"Lindzi is an amazing agent. So helpfully in saving me money, and always helps me login to the app. She ROCKS!!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Lindzi literally is a Rockstar Agent in our office! Thank you for taking a moment to recognize her. -Stephanie"
Heidi Schranz
February 20, 2025
"Tania is amazing she is so kind and professional. This team is amazing and I am so grateful to have my auto policy with them. I was new to Las Vegas and this team has been amazing 1st class service. Highly recommend."
"Heidi-Thank you for that and welcome to Fabulous Las Vegas :). If there is anything else we can do for your insurance needs or getting familiar with town, just let us know! (I am born and raised here) -Stephanie"
Mt Shasta
November 15, 2024
"Outstanding service in every way. I moved in from Farmers and got more coverage for less and more importantly got excellent service from the Team. I worked with Lindzi and she was outstanding and communicated 100%."
"We appreciate your review! We are delighted to know you had a great experience with Lindzi. If you ever need any assistance in the future, please don’t hesitate to reach out, she is phenomenal at what she does! We are here to help!"
Ronald Burns
June 21, 2024
"Susie and Lindzi at Stephanie Keven State Farm Agency are wonderful! Susie goes above and beyond to make sure my insurance needs are fulfilled. They both have enthusiastic attitudes and are great at what they do! Highly recommend."